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    The new Aged Care Quality Standards commenced on 1 July 2019. There are eight standards that aged care providers must meet - no matter what type of aged care services you receive.

1. Consumer dignity and choice

What this means for you: 

You are treated with dignity and respect, and can maintain your identity. You can make informed choices about your care and services, and live the life you choose.

2. Ongoing assessment and planning with consumers

What this means for you:

You are a partner in ongoing assessment and planning that helps you get the care and services you need for your health and wellbeing.

3. Personal care and clinical care

What this means for you:

You get personal care, clinical care, or both, that is safe and right for you.

4. Services and supports for daily living

What this means for you:

You get the services and supports for daily living that are important for your health and wellbeing, and that enable you to do the things you want to do.

5. Organisation’s service environment

What this means for you:

You feel you belong and are safe and comfortable in the organisation’s service environment.

6. Feedback and complaints

What this means for you:

You feel safe and are encouraged and supported to give feedback and make complaints. You are engaged in processes to address your feedback and complaints, and appropriate action is taken.

7. Human resources

What this means for you:

You get quality care and services when you need them from people who are knowledgeable, capable, and caring.

8. Organisational governance

What this means for you:

You are confident the organisation is well run. You can partner in improving the delivery of care and services.

Find out more about the Aged Care Quality Standards on the Department of Health website.


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