To contact a resident living in one of the independent living units telephone main administration weekdays from 9 am to 5 pm on 9760 2100.
To contact a resident or staff member in the nursing home weekdays from 9am to 5pm telephone the general switch board on 9760 2100 and then choose your area by listening to our pre-recorded message and pressing a number to get you to where you need to go.
To contact a staff member or resident in the nursing home outside of the above times, telephone 97602100 and a staff member will assist you.
Phone: (03) 9760 2100
67 Mount View Rd, The Basin, VIC, 3154
Main – Mount View Road Telephone 9760 2100
Main - Mount View Road Fax 9760 2140
Arcadia Avenue Fax 9739 8822
Suggestions, compliments and complaints
Please lodge your suggestions, compliments and complaints on our “Have your Say Form” which is located within the Nursing Home at Arcadia Avenue, at the Cafe and at Mount View Road Administration Reception. You will receive a reply within 48 hours. You may lodge the form anonymously or include your details.
Alternatively, you may lodge an external complaint to the Aged Care Complaints Commissioner on 1800 550 552 or via their website at www.agedcarecomplaints.gov.au
Or in writing to the:
Aged Care Complaints Commissioner
GPO Box 9848
Melbourne Victoria 3000